Discover how CERT’s SSTC training empowers people by providing them with the knowledge and skills to safely and effectively manage challenging situations.
Many roles involve dealing with other people on a regular basis. From time to time your staff may find themselves dealing with difficult, abusive or even aggressive people – often in uncontrolled environments or locations.
Staff may need to get people to do things – or stop doing things - that the other person doesn’t want to do. Conflict can arise in any situation where people are interacting with each other. As well as creating risk to our personal safety through physical aggression, these conflicts also lead to psychological and organisational risk.
Training in how to safely, effectively and professionally manage situations and interactions is crucial for anyone who deals with other people. Rather than simply focusing on ‘de-escalation techniques’ - which means something has already gone wrong - CERT’s SSTC training starts with ‘non-escalation techniques’. Our focus is training that minimises the chances of the situation escalating in the first place.
The training covers areas including developing a ‘safety mindset’, the importance of and how to enhance our situational awareness, assessment and planning skills, effective communication techniques, physical approach and interaction techniques as well as specific techniques for effectively managing difficult, abusive and aggressive people.
At CERT, we understand that every organisation is unique, and so are its training requirements. That's why we offer a flexible approach to learning that combines online and in-person elements, known as blended learning. This approach allows us to create customised training experiences that suit your organisation's specific needs.
CERT is your trusted partner in achieving training excellence. Contact us today to discuss how we can design a blended learning program that's perfectly suited to your organisation. We're here to empower your staff with the skills and knowledge they need to succeed.
Our Situational Safety and Tactical Communications training can be tailored to provide the best fit for your organisation.
We will work with you to identify the specific challenges your organisation and team members face and then tailor our training content and delivery to best address these challenges.
Put simply – anyone who deals with people!
The knowledge and skills people will learn during this training will empower them in all aspects of their lives – both professionally and personally.
If you interact with people then CERT’s Situational Safety and Tactical Communications training WILL make you safer and more effective in your roles.
Training has been tailored to many working in front-line roles including:
Depending on the roles of participants and the knowledge and skills required, the training can be delivered across one to five days, with our two day Foundation Course being by far the most popular.
We will be happy to work with you to design a course or workshop that will best meet your needs.
Given the wide range of organisations we have already delivered this training to, we already have a library of courses and workshops for various roles.
This course will give your people comprehensive skills in a number of areas.
By improving communication skills, the tactical (effective) communications component of this training will enable your team to gain compliance and cooperation from others, even in highly charged situations. It will equip them with skills to deal with difficult and uncooperative people using proven and reliable techniques.
The Situational Safety components of the course will enable participants to effectively assess, plan, and implement proven situational management techniques.
It will emphasise the need for planning, ongoing management, and situational awareness - and provide insights into why we as a society often miss important cues and signs which could indicate imminent risk.
Complete the form below and we'll email you an overview of the Situational Safety and Tactical Communications course and details of the enrolment process.
The Situational Safety & Tactical Communications Experts — New Zealand & Australia